The student experience: how data can transform wellbeing

Paying close attention to how well-being and pastoral care are managed and delivered is key to creating world-class safe, secure, and caring environments for students to thrive.

For students and education providers, the goal is to ensure that a course is successfully completed and that the student experience is positive and supportive.

Because student wellbeing is a top priority, insights can be gained by implementing a comprehensive student management system. This system can uncover potential problems or issues with individual students by using the power of AI to help educators identify potential risks, which can then be mitigated.

TechnologyOne’s enterprise education solution can reveal patterns in student behavior that may indicate that a particular student is struggling. Often these insights are not available to educational institutions. Today that is no longer the case.

Student information can be collected and analyzed through a dashboard, giving anyone involved in student welfare or pastoral care instant access to valuable information to identify problems before they become chronic problems. As a result, the system empowers education leaders to make the right, timely, and cost-effective decisions that are best for their organizations and, critically, their students.

Integrated support

Educational institutions have gone through a period of unprecedented changes. For example, universities have had to deal with the pandemic, the shift to hybrid learning and the rising cost of living for students to manage.

Educators have always put the interests of their students at the center of their services. But what if those services could be transformed by using data to improve support for improved wellbeing and pastoral care?

What is needed is integrated student guidance. A system that can use multiple data points to create a digital triage platform to alert staff to potential issues with an individual student. The key is to remove the silos of data that educational institutions have used — often with different systems unable to share the data they collect — to create a holistic approach to student care.

TechnologyOne’s student management system consolidates student data across all student management touchpoints to provide a much broader, data-driven, holistic view of the student. This is where insight can be obtained, flags can be hoisted and action can be taken.

Proactive data

The recent TechnologyOne report ‘Creating a superior student experience in the new hybrid learning world’ highlighted the need for a more active approach to student support.

Students clearly (33%) indicated that they would appreciate more support for their well-being. In addition, a similar number also stated that it would be welcome to use more technology that helped and supported them during their courses.

Alison Whaley, director of student experience at Cornfield University, said: “Technology and the data it can show us can really inform us about our future actions to complement what we do with our students in a classroom. understanding student behavior more widely – and can help us show what we need to do in managing and helping students.”

A complete overview of a student who supports them in the many facets of their time while studying is essential. TechnologyOne’s student management system can help improve staff communication and connectivity with their students. For example, simple automated email reminders that a student has not downloaded course documents, or reduced attendance at lectures, can help alert staff to potential issues that require their more detailed attention.

TechnologyOne’s student management system provides educators with an early warning system to provide students with the pastoral care they need.

Student experience

The work environment in which all educational institutions are located is challenging. Universities, for example, understand these pressures and have responded with systems and services to support their students. However, the problem today is a lack of integration to create a complete picture of every student.

Katie Bell, Chief Marketing Officer at UCAS, believes technology can improve student retention.

“The more we can do to get those early warning systems. There might be some data that we can look at, like types of profiles of students who drop out early and I think technology can really improve/help that because it’s of great value to universities, to retain the students.”

An integrated and holistic approach to student support strategies can provide the insights needed to identify potential issues that require immediate attention. Only a system that can bring together a set of data strands and then analyze that data can create new student welfare services to vastly evolve the way pastoral care is delivered.

Click here to read TechnologyOne’s report on student behavior trends and how educational institutions can improve the student experience.

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