How to fix the Microsoft Store when it can’t download games

It is not uncommon for Windows users to encounter unpleasant errors from time to time while using the Microsoft Store. Sometimes the app won’t start and sometimes it struggles to download apps.

Sometimes the Microsoft Store cannot download new games or update existing games. In this guide, we will show you how to fix this problem once and for all.


1. Sign out and return to the Microsoft Store

You may not be able to download games due to a temporary bug or glitch in the Windows Store app. The easiest way to get rid of it is to log out of the Store, end the process, and then log back in.

Here’s how to do that:

  1. In the Microsoft Store, click your user icon in the upper right corner.
  2. To elect Sign out from the context menu.

  3. Once you are logged out, launch the Task Manager.
  4. Go to the Processes tab in Task Manager and search for Microsoft Store.
  5. Right click on it and choose End of task

  6. Now restart Microsoft Store and sign in with your Microsoft credentials. If you have multiple Microsoft accounts, try signing in with a different account this time and see if that helps download new games.

2. Temporarily disable your antivirus

One of the first things to do if the Microsoft Store won’t download new games or update existing ones is to temporarily disable the antivirus.

There are times when security programs mistakenly detect certain legitimate processes and completely block their actions. In this case, we recommend that you temporarily disable the security program, download the required game, and then re-enable the program. If you do not want to completely disable the security program, you can pause certain processes, such as the firewall.

The same goes for Windows Defender, which can also block processes due to false positives. You can try disabling Windows Defender temporarily and see if that works for you. However, we strongly recommend that you turn it back on once you’re done, because leaving it disabled for a long time can expose your system to malware and viruses.

3. Restart the Windows Update service

The Windows Update service takes care of the installation of new programs and their updates in the system. If this service is not working properly, then you can probably run into issues just like the one you are experiencing right now.

To verify that this service is working as it should, you can visit Windows Services and give the service a kickstart. Here’s how:

  1. Press To winR to open Run.
  2. Type “services.msc” in the text field of Run and click Enter
  3. In the next window, locate the Windows Update service and right-click on it.
  4. To elect Properties from the context menu.

  5. Check if the service is running. If not, click the Get started knob.

  6. If the service is already running, click the Stop button, then press the Get started knob.
  7. Click ApplyOkay to save the changes and check if you can now download the games.

4. Clear the Microsoft Store cache

Microsoft Store cache may also be corrupted, preventing you from installing new programs and files. Since cache files are temporary, deleting them is quite safe. Hopefully it helps you to solve the problem.

Follow these steps to continue:

  1. Press To winR to open Run.
  2. Type wsreset.exe in Run and click Enter

This should launch the Command Prompt, which will run the process for a few seconds. Once that’s done, try to download the targeted game again.

5. Run Windows built-in troubleshooting tools

Another solution you can try if you are having problems with the Microsoft Store is to run certain troubleshooting tools built into Windows. The most effective in our case is the Windows Store Troubleshooter designed by Microsoft to scan the system for issues that may be preventing you from using the Store effectively.

Apart from the Windows Store troubleshooter, you can also try running the System File Checker (SFC) and Deployment Image Servicing and Management (DISM). These tools are run through the command prompt and can scan the system for potential problems.

The good thing about these tools is that they not only identify the problems but also try to fix them without the need for any user input. After running all the system scans, check if the problem is now fixed. If it persists, move on to the next method below.

6. Check the storage settings

You may also face the problem if Microsoft Store is configured to download programs on a disk with insufficient storage space. The solution in this case is simple, as all you need to do is change the storage settings.

If you have an SD or microSD card connected to your PC, we recommend that you remove it and continue with the steps below.

  1. Press To winl together to launch Settings.
  2. To elect SystemStorage

  3. click on Change where new content is saved choice.

  4. Fold the . from New apps are saved in drop-down list and choose another drive with enough storage space.

7. Perform a System Restore

Microsoft Windows comes with an undo feature that allows you to revert to a previous working state of Windows. This is done using the restore points that Windows creates from time to time.

If the troubleshooting methods didn’t work for you, you can go back to a previous Windows state using the System Restore feature where the Store worked without any problems. Hopefully it fixes the error for good.

Download and play your favorite games

With the above methods, you should be able to solve the problem with Microsoft Store and download your favorite games. If you are still facing the problem, we suggest that you consider online program download alternatives. However, you should make sure that they are safe for your system before using them.

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